If you pay for MR Comics Membership but can't use your member-exclusive features (Data Sync, Ad Removal, unlimited download in the app, etc.), try the following:
- Log out and back into your account
Occasionally this is necessary to force a sync of info between your device and our account system
- Check the status of your subscription
Go to your subscription page and check that your Premium subscription is still active.
- Check the status of your payment
If your membership payment is marked as 'pending' on your bank statement, it might not have gone through successfully.
A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.
- Check that your membership subscription isn’t on another account
You might be logged into the wrong account. It's possible to create multiple Manga Rock accounts, each with their own login details, saved data, and subscription.
Try again with a different account or contact our Support Team for further assistance.
- Check that you are using the latest app version
If you cannot access your exclusive features in the app, make sure that the app is updated to the latest version.