We are aware that some users cannot access the My Tickets page in the Support Center. The app either returns to the previous page or crashes.
This is a confirmed bug and will be fixed in the upcoming update.
We apologize for the inconvenience caused. For now, to file a new ticket to our support team, you can:
- Open any support article > tap the Compose icon
- Send an email to firstname.lastname@example.org
Our agents will get back to you ASAP.
Affected version: From 3.7.6
First reported date: Jan 15, 2019
Resolved date: TBC