Some users, using Android 3.6 or iOS 4.6, cannot log into their account via email.
This issue may happen because your account is created with your social account and is not linked with your email yet. Please kindly try to log in using your social account (Facebook or Twitter) instead. After that, the app will ask you to link your account with your email for future login.
If it doesn't work, please contact us via our in-app support center or our email firstname.lastname@example.org. Our agent will get back to assist you shortly.
Affected version: Android 3.6, iOS 4.6 and above
First reported date: Oct 5, 2018
Resolved date: Oct 8, 2018